Frequent Questions

Our products reach all the provinces available in our official list.

We have a permanent promotion that receives free shipping on orders over $104. In the case of Havana, if a restaurant order is requested, shipping is separate.

To see the provinces, municipalities, shipping times and costs visit: Shipping Times and Costs.

We accept all international credit or debit cards such as: Visa, Mastercard, American Express.

HolaAmerica.com is the fastest delivery service to Cuba.

24 hours to Havana, as long as the order is placed before 4pm. Between 3 and 10 days to the rest of the country.

We have a permanent promotion that receives free shipping on orders over $104. In the case of Havana, if a restaurant order is requested, shipping is separate.

Shipping times and costs vary by destination to see details visit: Shipping Times and Costs.

There are no additional costs. Product and shipping prices are final and will be shown before completing your purchase.

Your family does not have to pay anything additional to receive the products.

Yes, your order can be canceled completely free of charge in the first 30 minutes after placing your order.

Due to the speed with which we process our orders after the first 30 minutes any cancellation must be requested through our regular contact channels.

For cancellations requested after the first 30 minutes, Hola América will have the right to determine whether to charge an order processing fee or not.

Yes, all our customers have the right to request a return or replacement 72 hours after delivery of the order. To know more details you can visit: Return Policy.